Librex Holding
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Librex Holding Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Librex Holding has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "They have a way of wiggling there way in. Don't let them.".
Review authors value the most Website and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Location and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Librex Holding has 2.3 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "They have a way of wiggling there way in. Don't let them.".
Review authors value the most Website and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Location and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Lufkin, Texas
I need the person that bought that ritello into my home to come back and get it.
Beverly Hills, Florida
I feel I was pressured I to a product I neither can use or need. The salesman walked out with my vacuum and left me having to now buy one to use.
User's recommendation: They have a way of wiggling there way in. Don't let them.
Defective products x2 sold to us
Bad experience
Hello, sorry for this inconvenience. What's the number that you were trying to reach?
Please send us your contact info and your detailed Address, we will link you with the closest Authorised Ritello Distributor in your Area. - Librex’ Sales Promotion Department
Liars, Liars
Very, very Overpriced piece of junk.
One of the biggest mistakes I have ever made is buying a Ritello Cleaner. It is such a hassle to work with and then not even good suction, completely frustrating.
And guess what I have to clean and empty the damned thing every time orelse it will stink... who has time to be doing a double cleaning job? I really wish this company would stop conning people into buying these things.
I could have had 5 good hoovers for the cost of this contraption. Now going to invest in a proper hoover, cant spend the rest of my life torturing myself over this mistake
- Fake promises
- Poor customer service
Preferred solution: Full refund
Hello Rebecca! Sorry for any inconvenience that may have been caused to you.
If you wish to reach out to us for help, please send us your contact info and your detailed address, we will link you with the nearest Authorised Ritello Distributor who can assist you in properly using the Ritello System and benefit form all its features. - Librex’ Sales Promotion Department
Piece of garbage
Hello Diana! Sorry for any inconvenience that may have been caused to you.
Are you sure you were dealing with an Authorised Ritello Dealer?
Please send us your contact info and your detailed address, we can link you with the nearest Authorised Ritello Distributor who can assist you. - Librex’ Sales Promotion Department
Worst vacuum I ever had
Hello! Sorry for any inconvenience that may have been caused to you.
If you wish to reach out to us for help, please send us your contact info and your detailed address, we will link you with the nearest Authorised Ritello Distributor who can assist you in properly using the Ritello System and benefit form all its features inside your home. - Librex’ Sales Promotion Department
Riyadh, Riyadh Province
Bad business practice
1 year ago these people managed to get by our gated community where no solicitation is allowed. They came to my house offering a free gift just to show the machine.
After convincing me I could not live without the vacuum they had me sign a contract. I mentioned that I had at least 3 days to reconsider and they immediately told me that did not apply in this case that I was stuck with the contract. I was 71 at the time and had been sick for 3 months. I did not realize what they had done as I was pretty confused at the time.
I am stuck with a vacuum I cannot use as when the water is in, it's too heavy to use. I have not and will not pay for it as they should not have lied to me and I cannot use it. They took the box so I could not return it. They are a rip off and take advantage of the elderly.
I may have a mark on my credit but I don't care.
I did not get a receipt but sure have gotten the bills. It is the most expensive vacuum I have ever had that I did not pay for and will not pay for.
Preferred solution: take it back and correct my credit report
Hello! Sorry for any inconvenience that may have been caused to you.
If you wish to reach out to us for help, please send us your contact info and your detailed address, we will link you with the nearest Authorised Ritello Distributor who can assist you in properly using the Ritello System and benefit form all its features inside your home. - Librex’ Sales Promotion Department
Came to my senses
I have recently been considering employment with Ritello until I began to see all the games including manipulation and lies to get recruits and sales. I can't sacrifice my integrity in order to maintain a job that I have to become a predator on innocent, nave and trusting people.
Especially, using unethical tactics like lies by omission and vagueness to trap folks into a loan that they will end up paying double for a over priced machine. 24% interest and $126.00 monthly payment- at least- for 3 years for a small metal and plastic, simple machine. And, offering a gift stating just for your time to view a demonstration but then after the show they have to give 10 referrals to get it.
If it's not a lie- they say the pay is great and everyone is rich and it's so easy-I think I person must have to be aggressive and maybe ruthless to do this for a living. Glad I came to my senses-not for me.
Hello! Sorry for any inconvenience that may have been caused to you.
If you wish to reach out to us for help, please send us your contact info and your detailed address, we will link you with the nearest Authorised Ritello Distributor who can assist you in properly using the Ritello System and benefit form all its features inside your home, and give you more information about the Ritello Opportunity. - Librex’ Sales Promotion Department
Short Review on February&nbs-05:00;08,&nbs-05:00;2017
Westmead, New South Wales
Librex - Dp2 Vacuum Cleaner Review from Westmead, New South Wales
I don't know what others encountered but Ritello is amazing. It has been working wonders for me.
My sister who is based in Australia is also using the same and she's satisfied and happy with it too.
Besides the product itself, customer service is also excellent. They are quick and responsive whenever I need them.
Liverpool, New South Wales
Librex Holding Dp2 Vacuum Cleaner Review
Tangerang, Jawa Barat
Resolved: Ritello Scam Case, A Study in Their Tactics and Scam Method
On August 16th (exactly 14 days from my initial request for a refund), Ritello rep finally refunded me the amount and I am able to confirm the refund. I am glad the matter is concluded. I can only hope no other will fall prey to these vacuum cleaner seller ever again.
On the 7th working day day I sent them an email asking for clarification regarding the return process. Guess what, they took almost one week to reply and simply stated "Sorry it has been past 7 days, we will not refund you." They refused to acknowledge the call I made to their agent but luckily I have done my research and I approach them as if I'm talking to a scammer and recorded all conversation.
Right now I'm in the middle of trying to bring them to court, as well as tried to recover my losses by selling the item through 3rd channel. To my surprise they managed to take down my listing, which means they have the power to silence customer's complaint.
The short version:
1- Ritello gives you free gift. If you read the small print, it is stated there that you need to pay $125 if you want to cancel an appointment with them.
2- After you receive the free gift, they will enter your house and force you to sign a purchase contract, while taunting that you can cancel at anytime and that you don't need to worry.
Bonus study: They will also claim that the price is only valid for one day, so that you cannot do any kind of deep research on their brand to figure out that they are the same as Delphin, Rainbow, Lura, Ritello, Sirena, etc.
3- Upon doing your research and asking to cancel your order, they will stop replying to you until the return period is over.
4- When the return period is over, they will now reply you, claiming that you have exceeded your return period and the item can no longer be returned.
5- If you try to post complaints online, they will try to silence you, either by posting out-of-place random praises to their company (posted by their staff), or they will try to silence you by legal means.
- Badmouthing other competitors
- Poor customer service
- Fake promises
Preferred solution: Full refund
You are blowing smoke on viewers rears, no company gives anytime return policy, even Ritello which is a direct sales company, Ritello gives you a 3 DAYS WONDOW to cancel the transaction.
Replying to
Sydney, New South Wales
Librex Holding Vacuum Cleaner Review
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Hello Sarah! Sorry for the inconveniences caused to you.
If you wish to reach out to us for help, please send us your contact info and your detailed address, we will link you with the nearest Authorised Ritello Distributor. - Librex’ Sales Promotion Department